Hybrid Data Operations Analyst - Excel & Projects

Publicis Groupe; Reading; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Inclusive workplace and diversity

Learning and development opportunities

Competitive compensation and benefits

Work‑life balance support

Comprehensive health benefits

Generous paid leave

Wellness program

Job summary

Profitero+ in Reading, UK is seeking a Technical Data Operations Analyst to support our software and ensure client accounts run to plan. You will work on recurring change requests and coordinate with offshore teams.

With 1-2 years in a customer or internal stakeholder role and strong Excel skills, you will manage data projects, monitor SLAs, and help improve processes. This hybrid role offers involvement across multiple internal teams and a path to grow in SaaS operations.

Qualifications

• 1-2 years experience in a technical data/customer support role or a related field.
• Experience collaborating with offshore teams.
• Experience managing data projects.
• Experience owning and delivering an initiative in an operations environment.
• Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable)

Responsibilities

• Manage assigned account update tasks to ensure a successful outcome for internal and external customers.
• Resolve queries related to assigned account update tasks, escalating to senior management as required.
• Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales.
• Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders.
• Ensure all account update schedules are updated in the Operations Schedule and JIRA.
• Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels.
• Follow the team’s best practices for all operational tasks at all times.
• Analyse risks and issues, communicate avoidance and take mitigating actions.
• Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks.
• Highlight any ad hoc requests to prevent deviation from contractual scope.
• Take ownership for your own knowledge enhancement related to Profitero products & services
• Highlights potential opportunities for improvement and participates in improvement initiatives

Skills

Excel (VLOOKUP)

Pivot Tables

Microsoft Project

Word

Communication

Organisational skills

Problem solving

Multicultural awareness

Written & spoken English

Education

Mathematical or technical field

Job description

Profitero+ in Reading, UK is seeking a Technical Data Operations Analyst to support our software and ensure client accounts run to plan. You will work on recurring change requests and coordinate with offshore teams.

With 1-2 years in a customer or internal stakeholder role and strong Excel skills, you will manage data projects, monitor SLAs, and help improve processes. This hybrid role offers involvement across multiple internal teams and a path to grow in SaaS operations.