Technical Data Operations Lead

Profitero+; United Kingdom; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Employee healthcare

Life assurance

Group income protection

Dental care plan

Eye care scheme

GP access

Company pension

Cycle to work scheme

25 days off + bank holidays + personal

Birthday off

Gym membership

Social events

Employee referral scheme

Personal development plans

Profitero Hero scheme

Flexible working hours

Job summary

Profitero+ in the United Kingdom is seeking an experienced people leader to manage and grow a Technical Data Operations team within an assigned workstream, ensuring high-quality product data is delivered across both new client implementations and ongoing BAU programmes.

You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, escalation management, and consistent performance against SLAs, while coaching junior staff and driving

Qualifications

• Minimum 3 years’ experience in a team management role.
• Experience coaching and developing teams, including performance management and capability progression.
• Experience managing prioritisation, capacity planning, and delivery quality in an operational environment.
• Strong operational planning and decision-making skills.
• Ability to manage delivery risks and communicate trade-offs clearly to stakeholders.
• Strong communication and stakeholder management capability.

Responsibilities

• Lead Technical Data Operations Analysts, providing coaching, performance management, and development support.
• Oversee end-to-end delivery of product data activities across BAU operations and new client implementations.
• Collaborate with the Capacity Planning Manager to resolve prioritisation challenges and ensure timely delivery.
• Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
• Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
• Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.

Skills

People management

Capacity planning

Delivery management

Stakeholder management

Excel (Pivot Tables)

Education

Degree (or equivalent experience)

Tools

Excel

Job description

Profitero+ in the United Kingdom is seeking an experienced people leader to manage and grow a Technical Data Operations team within an assigned workstream, ensuring high-quality product data is delivered across both new client implementations and ongoing BAU programmes.

You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, escalation management, and consistent performance against SLAs, while coaching junior staff and driving