Operations Data Analyst (12-Month Contract) – SaaS

Profitero; Winnersh; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive base salary

Employee healthcare

Life assurance

Group income protection

Dental care plan

Eye care scheme

Cycle to work scheme

25 days off + bank holidays + birthday

Job summary

Profitero+ is seeking an Operations Support Specialist on a 12-month fixed-term contract in Winnersh Triangle. The role focuses on operational support to ensure accounts run smoothly across the contractual lifecycle.

You will input product data, manage updates, and work with Excel/Google Sheets, aiming to deliver accurate tasks within SLAs. The ideal candidate is early in their career with strong Excel skills, keen to learn Profitero products, and able to collaborate in a matrix, multicultural

Qualifications

• Experience in a technical support or related operations role.
• Experience delivering initiatives in an operations environment.
• Understanding of eCommerce, eBusiness tools, architecture, document and database management.

Responsibilities

• Manage assigned account update tasks to ensure successful outcomes for internal and external customers.
• Resolve queries related to account updates, escalating to senior management as required.
• Execute account updates per team processes within specified timescales.
• Update timing plans according to SLAs with resourcing managers and stakeholders.
• Monitor progress of tasks against plan and communicate in Slack channels.
• Analyze risks and issues, communicate avoidance and take mitigating actions.

Skills

Microsoft Project

Excel

Word

Communication skills

Education

Mathematical/technical degree

Tools

JIRA

Slack

Job description

Profitero+ is seeking an Operations Support Specialist on a 12-month fixed-term contract in Winnersh Triangle. The role focuses on operational support to ensure accounts run smoothly across the contractual lifecycle.

You will input product data, manage updates, and work with Excel/Google Sheets, aiming to deliver accurate tasks within SLAs. The ideal candidate is early in their career with strong Excel skills, keen to learn Profitero products, and able to collaborate in a matrix, multicultural