Hybrid Customer Technical Support Leader

Refresco; Ripon; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

28 days annual leave + bank holidays

Life assurance

24/7 virtual GP access

Eye-care vouchers

Employee referral scheme

GroceryAid support

Cheers discounts

Free onsite parking

Job summary

Refresco Bondgate is seeking a Customer Technical Support Manager to lead the technical relationship with customers, drive quality improvements, and collaborate with cross-functional teams. The role offers a hybrid working model and a focus on delivering exceptional customer satisfaction.

The ideal candidate will have strong project management experience, a deep understanding of FMCG quality systems, and a proactive approach to resolving technical and quality issues while maintaining high

Qualifications

• Experience managing customer quality and technical complaints.
• Strong leadership and project management skills.
• Understanding of FMCG quality systems and continuous improvement.

Responsibilities

• Manage the technical relationship with customers, ensuring expectations are understood and met.
• Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
• Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
• Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
• Liaise with local authorities to resolve regulatory and enforcement matters while ensuring safety and hygiene standards.

Skills

Customer relationship management

Leadership

Project management

Quality systems

Continuous improvement

Stakeholder collaboration

Job description

Refresco Bondgate is seeking a Customer Technical Support Manager to lead the technical relationship with customers, drive quality improvements, and collaborate with cross-functional teams. The role offers a hybrid working model and a focus on delivering exceptional customer satisfaction.

The ideal candidate will have strong project management experience, a deep understanding of FMCG quality systems, and a proactive approach to resolving technical and quality issues while maintaining high