Customer-Focused Technical Account Manager (FMCG)

Barfoots; Bognor Regis; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company pension scheme

Online GP access

Life Assurance

Employee Assistance Program

Benefits Platform

Development opportunities

Cycle to work scheme

Free onsite parking

Highfield training centre

Sustainability initiatives

Job summary

Barfoots is seeking a Customer focused Technical Account Manager to join our busy team in the UK. You will liaise across technical and commercial managers to deliver business and technical strategies, driving quality improvements with suppliers, factories and customers.

You will manage high-profile retail accounts, analyse performance data and enable continuous improvement prioritisation across the business, ensuring customer requirements are understood and met through cross-functional

Qualifications

• Excellent communication and presentation skills.
• Commercial awareness and strong customer focus.
• Strong interpersonal and relationship-building ability.
• Experience in Quality or Technical Management or equivalent.
• FMCG or Food/Produce experience desirable.
• Knowledge of retailer codes of practice, requirements and systems desirable.
• Organised with attention to detail and effective prioritisation.
• Food Safety Level 2 and HACCP Level 2 qualifications helpful.
• UK driving licence and ability to travel within the UK.
• Proficient in MS Office and general IT/comms tools.
• Experience with supplier compliance systems (Global GAP, Red Tractor, SMETA) desirable.

Responsibilities

• Provide technical support to customer contacts, especially Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Communicate and implement strategy plans internally.
• Develop quality improvement plans with the supply base, factory, farm and customer.
• Conduct customer site visits and pre-production runs.
• Maintain customer scorecards and drive continuous improvement.
• Manage NPD and EPD product launches and packaging trials.

Skills

Excellent communication

Presentation skills

Commercial awareness

Interpersonal skills

Technical management experience

FMCG experience

Retailer codes knowledge

Organisational skills

Project management

Food Safety Level 2

HACCP Level 2

UK driving licence

Travel within the UK

MS Office proficiency

Supplier compliance systems

Tools

MS Office

Job description

Barfoots is seeking a Customer focused Technical Account Manager to join our busy team in the UK. You will liaise across technical and commercial managers to deliver business and technical strategies, driving quality improvements with suppliers, factories and customers.

You will manage high-profile retail accounts, analyse performance data and enable continuous improvement prioritisation across the business, ensuring customer requirements are understood and met through cross-functional