Customer-Centric Technical Account Manager (FMCG)

Barfoots of Botley; England; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Pension scheme

Online GP access

Life Assurance

Employee Assistance

Discounts

Development opportunities

Cycle to work

Onsite parking

Training centre

Sustainability focus

Job summary

Barfoots of Botley is seeking a Customer focused Technical Account Manager to join our busy team. You will support retail accounts, drive quality improvement, and deliver technical and commercial strategies to maximise client engagement.

Reporting to the Senior Technical Account Manager, you will liaise across internal and external stakeholders, manage supplier trials, and contribute to continuous improvement initiatives while ensuring customer requirements are met.

Qualifications

• Excellent communication and presentation skills.
• Commercial awareness.
• Strong interpersonal and relationship building ability.
• Previous experience in Quality or Technical Management (or equivalent discipline).
• Food/Produce FMCG experience desirable.
• Knowledge of retailer codes of practice, requirements and systems desirable.
• Strong organisational skills and attention to detail.
• Effective project/priority management.
• Food Safety Level 2.
• HACCP Level 2.
• UK driving licence and ability to travel within the UK.
• Proficient in MS Office applications, emails and the internet.
• Experience with supplier compliance systems, GlobalGAP, Red Tractor, SMETA.

Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
• On-board new suppliers to relevant customer systems
• Communicate and implement strategy plans internally
• Develop quality improvement plans
• Customer site visits and pre-production runs
• Maintain customer score cards to seek and achieve continuous improvement
• Manage NPD and EPD product launches and packaging trials

Skills

Communication skills

Interpersonal skills

Commercial awareness

Quality/Technical management

Organisational skills

Project/priority management

Food Safety Level 2

HACCP Level 2

UK driving licence & travel

MS Office proficiency

Tools

MS Office

Supplier compliance systems

GlobalGAP

Red Tractor

SMETA

Job description

Barfoots of Botley is seeking a Customer focused Technical Account Manager to join our busy team. You will support retail accounts, drive quality improvement, and deliver technical and commercial strategies to maximise client engagement.

Reporting to the Senior Technical Account Manager, you will liaise across internal and external stakeholders, manage supplier trials, and contribute to continuous improvement initiatives while ensuring customer requirements are met.