Hybrid Customer Tech Support Manager — FMCG Quality Leader

REFRESCO; Pontefract; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Early Friday finish

28 days annual leave + bank holidays

Life assurance

24/7 virtual GP access

Eye-care vouchers

Employee referral scheme

GroceryAid support services

Cheers benefits platform

Free onsite parking

Discounted products

Job summary

Refresco Bondgate in the UK is seeking a Customer Technical Support Manager to lead the technical relationship with customers, ensure quality and compliance, and drive continuous improvement across site operations.

You will lead a small team, manage customer quality and technical complaints, conduct site visits and audits, and collaborate with quality, commercial and regulatory functions to meet customer expectations and maintain Refresco's standards.

Qualifications

• Experience coordinating with cross-functional teams to meet customer requirements.
• Strong understanding of quality systems and regulatory expectations.
• Proven ability to drive corrective actions and preventive measures.

Responsibilities

• Manage the technical relationship with customers, ensuring expectations are understood and met.
• Respond to customer enquiries, conduct site visits and audits, and represent the business at review meetings.
• Collaborate with site quality teams and account managers to implement customer-driven quality improvements.
• Investigate escalated complaints and product withdrawals, identify root causes, and implement corrective actions.
• Liaise with local authorities to resolve regulatory matters while ensuring safety and hygiene standards.
• Provide leadership, drive continuous improvement, and maintain high ethical standards focused on customer satisfaction.

Skills

Customer relationship management

Leadership

Project management

Continuous improvement

Quality systems

Education

Experience in FMCG manufacturing

Job description

Refresco Bondgate in the UK is seeking a Customer Technical Support Manager to lead the technical relationship with customers, ensure quality and compliance, and drive continuous improvement across site operations.

You will lead a small team, manage customer quality and technical complaints, conduct site visits and audits, and collaborate with quality, commercial and regulatory functions to meet customer expectations and maintain Refresco's standards.