Technical Manager - Quality & Customer Excellence

Jobtailor; Bognor Regis; On-site; GBP 38,000 - 58,000; Full time

Job summary

Jobtailor is seeking a proactive Technical Account Manager/Quality Manager to lead customer-facing technical support, drive continuous improvement, and manage supplier compliance across FMCG accounts.

You will oversee NPD/EPD launches, implement quality plans with retailers, and communicate strategy across internal teams. Strong communication, organisational, and project management skills are essential.

Qualifications

• Excellent communication and presentation skills.
• Commercial awareness and ability to engage stakeholders.
• Strong interpersonal and relationship-building abilities.
• Experience in Quality or Technical Management or equivalent.
• FMCG or Food/Produce experience desirable.
• Knowledge of retailer codes of practice and systems desirable.
• Strong organisational skills and attention to detail.
• Effective project/priority management.
• UK driving licence with ability to travel within the UK.
• Proficient in MS Office, emails and internet.
• Experience with Supplier compliance systems, GlobalGAP, Red Tractor, SMETA.

Responsibilities

• Provide Technical Support to customers, including Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Communicate and implement strategy plans internally.
• Develop quality improvement plans.
• Conduct customer site visits and pre-production runs.
• Maintain customer score cards to drive continuous improvement.
• Manage NPD and EPD product launches and packaging trials.
• Manage high-profile retail accounts by interacting with Technical and Commercial managers.
• Deliver business and technical strategy for each customer.
• Drive quality through collaborative improvement plans with supply base, factory, farm and customer.
• Analyse customer performance data to enable continuous improvement prioritisation.
• Coordinate across the business to meet customer requirements.
• Report directly to the Senior Technical Account Manager.

Skills

Communication skills

Presentation skills

Commercial awareness

Interpersonal skills

Relationship building

Organisational skills

Attention to detail

Project management

MS Office

Education

Food Safety Level 2

HACCP Level 2

Tools

MS Office Applications

Supplier Compliance Systems

GlobalGAP

Red Tractor

SMETA

Job description

Jobtailor is seeking a proactive Technical Account Manager/Quality Manager to lead customer-facing technical support, drive continuous improvement, and manage supplier compliance across FMCG accounts.

You will oversee NPD/EPD launches, implement quality plans with retailers, and communicate strategy across internal teams. Strong communication, organisational, and project management skills are essential.