Customer Tech Support Manager - FMCG, Hybrid, Impact

Refresco; Bridgwater; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus and pay reviews

Hybrid working

Early Friday finish

28 days annual leave + bank holidays

Option to purchase additional leave

Life assurance

Virtual GP access

Eye-care vouchers

Employee referral scheme

GroceryAid support services

Cheers platform discounts

Free onsite parking

Discounted products

Job summary

Refresco Bridgwater is seeking a Customer Technical Support Manager to lead the technical relationship with customers, ensuring expectations are met and quality is upheld across operations.

You will collaborate with site quality teams, conduct site visits and audits, and respond to enquiries while driving continuous improvement and customer satisfaction. This permanent hybrid role offers a structured benefits package and a clear path for leadership within a top beverage manufacturer.

Qualifications

• Operational experience in FMCG manufacturing.
• Strong understanding of modern manufacturing methodologies and quality systems.
• Experience managing customer quality and technical complaints.
• Proven project management skills with a proactive, customer-focused approach.
• Leadership and role modelling Refresco core values.

Responsibilities

• Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
• Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
• Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
• Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
• Liaise with local authorities to resolve regulatory matters while ensuring safety, hygiene, and housekeeping standards.
• Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.

Skills

Operational experience

FMCG industry knowledge

Project management

Customer relationship management

Quality systems knowledge

Leadership

Continuous improvement

Job description

Refresco Bridgwater is seeking a Customer Technical Support Manager to lead the technical relationship with customers, ensuring expectations are met and quality is upheld across operations.

You will collaborate with site quality teams, conduct site visits and audits, and respond to enquiries while driving continuous improvement and customer satisfaction. This permanent hybrid role offers a structured benefits package and a clear path for leadership within a top beverage manufacturer.