Customer Service Representative

ZIGUP plc; Tees Valley; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23-26 days annual leave?

Company pension 5% employer contrib.

Life assurance

Cycle to work scheme

Discounts and perks platform

Job summary

Northgate Vehicle Hire in Darlington is seeking a Maintenance Planning Administrator to keep our fleet in peak condition and our customers on the road. You will coordinate routine and emergency vehicle maintenance and manage service records.

You will liaise with technicians and suppliers, monitor safety standards, and keep customers informed about vehicle status. We offer a competitive salary and a broad benefits package.

Qualifications

• Proven organisational and administration skills.
• Strong IT skills and quick to learn new systems.
• Excellent communication abilities with a customer-first mindset.
• Collaborative team player focused on delivering great service.

Responsibilities

• Schedule and coordinate routine and emergency vehicle maintenance.
• Maintain records of servicing, repairs and inspections.
• Liaise with technicians, suppliers and colleagues to ensure smooth operations.
• Monitor compliance with safety and legal standards.
• Inform customers about vehicle status and updates.

Skills

Organisational skills

Administration

IT skills

Communication

Customer focus

Job description

Location:Darlington, with the option for hybrid working after successfully completing probation.
Contract:Full-time, 37.5 hours per week, Monday to Friday, between 8:00 AM and 5:30 PM.
Salary: £24,854per annum.

Are you a proactive and detail-oriented professional with a passion for keeping things running smoothly?

If you’re looking for a new change for the new year how about join us here at Northgate Vehicle Hire! We are on the hunt for a Maintenance Planning Administrator to help us keep our fleet in peak condition and our customers on the road.

As a Maintenance Planning Administrator, you’ll be the backbone of our maintenance operations, ensuring our fleet is safe, reliable, and ready for action. Your responsibilities will include:

• Scheduling and coordinating routine and emergency vehicle maintenance.
• Managing records of servicing, repairs, and inspections.
• Liaising with technicians, suppliers, and other team members to ensure seamless operations.
• Monitoring compliance with safety and legal standards.
• Keeping our customers informed about their vehicles’ status.

Join Northgate Vehicle Hire as a Maintenance Planning Administrator and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 5%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support with care of dependents and parental leave all covered in our Works Perks.

About You

• Proven organisational and administration skills with a proactive mindset.
• Strong IT skills - you're quick to learn and adapt to new systems.
• Exceptional communication abilities to build strong relationships and provide clear responses.
• A customer-first mindset, with the ability to handle queries professionally.
• Passion for collaboration and delivering excellent service every time.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.