Hybrid Customer Support Placement — Emerging Talent

Samsung; Chertsey; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

3 x volunteering days a year

Flexible Benefits £55/month

Job summary

Samsung Electronics invites dynamic individuals to join its Customer Support-related placement in the UK, with opportunities based in Chertsey, Surrey. The role focuses on enhancing customer experiences across online and in-person channels within a fast-paced setting.

Start date August 2027 and a chance to contribute to future product support content. The placement offers hybrid working options, a competitive benefits package, and exposure across multiple Samsung teams to deliver value to

Qualifications

• Enthusiasm for customer service and customer experience.
• Deep understanding and enthusiasm for communications across all digital channels.
• Ability to empathise with customers.
• Excellent communication skills; able to adapt message to audience in person, on the telephone or in written communications.
• Willing and able to build relationships with people at all levels and across multiple departments.
• Ability to represent Samsung in relationships with suppliers and partners.
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment.

Responsibilities

• Provide insights to improve customer satisfaction.
• Monitor Contact Centre KPIs.
• Collaborate with technical teams to craft enriched support content for online use.
• Support New Product Introduction by ensuring relevant support content.

Skills

Customer service

Digital channels

Empathy

Communication

Relationship building

Stakeholder liaison

Multitasking

Job description

Samsung Electronics invites dynamic individuals to join its Customer Support-related placement in the UK, with opportunities based in Chertsey, Surrey. The role focuses on enhancing customer experiences across online and in-person channels within a fast-paced setting.

Start date August 2027 and a chance to contribute to future product support content. The placement offers hybrid working options, a competitive benefits package, and exposure across multiple Samsung teams to deliver value to