Hybrid Sales Support Administrator | Chertsey, 3 Days/Week

Hanwha Vision; Chertsey; Hybrid; GBP 23,000 - 31,000; Part time

Job summary

Hanwha Vision Europe in Chertsey is seeking a Sales Support Administrator on a fixed term contract. The role involves handling customer calls, processing orders, invoicing, and coordinating returns while maintaining service levels in a fast-paced environment.

You will develop strong internal and external relationships, manage workloads to meet SLAs, and contribute to performance reporting. Hybrid work pattern applies, with three days onsite weekly.

Qualifications

• Graduate-level education or A-Levels with at least 2 years’ administrative experience.
• Strong Microsoft Office skills, particularly Excel.
• Excellent communication and organisational skills.
• Ability to work accurately under pressure and meet deadlines.
• SAP experience is desirable, although training can be provided.
• Additional European language skills would be an advantage.

Responsibilities

• Providing telephone and email support to customers
• Processing sales orders and managing invoicing accurately and efficiently
• Managing stock returns and RMA processes
• Responding to queries regarding orders, products and stock availability
• Tracking orders through to final delivery
• Producing Excel-based reports and performance updates
• Liaising closely with warehouse and sales teams to manage deliveries and resolve issues
• Building strong relationships with internal and external contacts
• Managing workloads effectively while meeting agreed SLAs
• Supporting colleagues across the wider Sales Support team

Skills

Microsoft Office

Excel

Communication

Organisation

SAP

Education

Graduate-level education or A-Levels

Tools

SAP

Job description

Hanwha Vision Europe in Chertsey is seeking a Sales Support Administrator on a fixed term contract. The role involves handling customer calls, processing orders, invoicing, and coordinating returns while maintaining service levels in a fast-paced environment.

You will develop strong internal and external relationships, manage workloads to meet SLAs, and contribute to performance reporting. Hybrid work pattern applies, with three days onsite weekly.