Field Service Coordinator & Admin Specialist

JBT Ltd (UK); Livingston; On-site; GBP 26,000 - 36,000; Full time

Job summary

JBT Marel is seeking a Field Service Administrator/Coordinator to support the efficient delivery of field service operations. You will coordinate administrative activities, maintain schedules, process time reporting and invoicing, and prepare service documentation.

You will work with Field Service Engineers, Service Management, customers, and internal teams to ensure a seamless service experience. You will also provide guidance to junior colleagues and contribute to continuous improvement of

Qualifications

• Experience in field service administration, service coordination, customer service, logistics, or a similar operational environment.
• Experience working with service, CRM, or ERP systems is preferred.
• Good understanding of administrative processes, scheduling, invoicing, and reporting.
• Experience working with time reporting and expense processes is advantageous.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience working in a technical, engineering, manufacturing, or industrial environment is an advantage.
• Ability to work effectively within a multicultural and multidisciplinary organisation.
• Good written and verbal English skills; additional languages are an advantage.

Responsibilities

• Coordinate and manage administrative activities supporting field service operations, ensuring requests and tasks are completed accurately and on time
• Maintain field service schedules, assignments, and resource availability
• Process time reporting, expense claims, customer invoicing, and cost-allocation corrections
• Prepare and distribute visit documentation, service reports, and performance information
• Communicate with customers and Field Service Engineers to confirm appointments, manage enquiries, and resolve scheduling issues
• Provide administrative support and guidance to junior coordinators and administrative colleagues
• Work closely with Service Management and internal teams to ensure efficient and coordinated service delivery
• Maintain accurate records and documentation in relevant service, CRM, and ERP systems
• Follow established procedures and support compliance with company policies, quality standards, and regulatory requirements
• Identify opportunities to improve field service administration, processes, and service quality
• Support training and development activities for field service administrative teams
• Provide additional administrative support to Field Service Management as required

Skills

Field service administration

Service coordination

Customer service

Logistics

Tools

CRM systems

ERP systems

Excel

Outlook

Job description

JBT Marel is seeking a Field Service Administrator/Coordinator to support the efficient delivery of field service operations. You will coordinate administrative activities, maintain schedules, process time reporting and invoicing, and prepare service documentation.

You will work with Field Service Engineers, Service Management, customers, and internal teams to ensure a seamless service experience. You will also provide guidance to junior colleagues and contribute to continuous improvement of