Field Service Support Coordinator

JBT Marel Corporation; Adlington; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Healthcare + pension

Hybrid work

Job summary

JBT Marel is seeking a Coordinator, Customer Support Admin in Adlington, UK. You will coordinate field service activities, liaise with service engineers and customers, and maintain accurate records to ensure smooth operations and high levels of customer satisfaction.

The role offers a structured 40-hour week, with clear service processes and opportunities for process improvements. Join a global leader in food processing technology and contribute to efficient service delivery.

Qualifications

• Strong ability to manage schedules and coordinate multiple activities effectively.
• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Ability to address and resolve issues promptly and effectively.
• Precision in maintaining records and managing service schedules.

Responsibilities

• Coordinate and schedule field service activities, ensuring timely deployment of service engineers.
• Manage service calendars and allocate resources based on priority and availability.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling, and follow-up.
• Maintain clear and professional communication with customers to ensure needs are understood and addressed.
• Prepare reports on service performance and identify areas for improvement.
• Handle quoting and invoicing for service activities, ensuring accuracy and timely processing.
• Assist in managing inventory levels of spare parts and tools to ensure availability for service activities.

Job description

JBT Marel is seeking a Coordinator, Customer Support Admin in Adlington, UK. You will coordinate field service activities, liaise with service engineers and customers, and maintain accurate records to ensure smooth operations and high levels of customer satisfaction.

The role offers a structured 40-hour week, with clear service processes and opportunities for process improvements. Join a global leader in food processing technology and contribute to efficient service delivery.