Coordinator, Customer Support Admin

Proseal UK Limited; Adlington; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Healthcare

Pension

Job summary

JBT Marel UK is seeking a Coordinator, Customer Support Admin in Adlington to manage field service schedules, liaise with service engineers, and maintain precise records. The role emphasizes strong customer communication, timely service delivery, and accurate invoicing.

You will contribute to process improvements and ensure compliance with health and safety standards. The role offers a flexible, hybrid working environment with opportunities for growth within a global technology leader in food

Qualifications

• Ability to manage schedules and coordinate multiple activities effectively.
• Excellent verbal and written communication with customers and colleagues.
• Accurate records maintenance and reporting.
• Commitment to customer satisfaction.

Responsibilities

• Coordinate and schedule field service activities.
• Manage service calendars and allocate resources.
• Serve as primary point of contact for customers.
• Maintain clear and professional communication with customers.
• Liaise with service engineers to communicate job details and requirements.
• Ensure service engineers are adequately prepared for their assignments.
• Maintain accurate records of service activities and engineer schedules.
• Prepare reports on service performance and identify areas for improvement.
• Handle quoting and invoicing for service activities.
• Address and resolve customer complaints or service issues, escalating as necessary.
• Identify opportunities to improve service coordination processes and implement changes.
• Assist in managing inventory levels of spare parts and tools for service activities.
• Ensure all service activities comply with health and safety requirements.
• Undertake any other duties required by management.

Skills

Schedule management

Communication skills

Issue resolution

Record keeping

Customer satisfaction

Team collaboration

Job description

We are looking for a Coordinator, Customer Support Admin to join our team at JBT Marel in Adlington, UK. JBT Marel is a leading global technology solutions provider to high-value segments of the food processing industry. We have offices in more than 25 plus countries all over the world and we are growing both organically and by acquisitions and we are continuously looking for new employees that want to grow with us! Proseal UK Ltd - part of JBT Marel - is a company that designs and manufactures high quality tray sealing and conveying systems for the food industry and has manufacturing facilities in the UK, North America, and Australia. Having been established for 25 years, demand for the Proseal product is growing and we are responsible for developing many plastic-based alternatives for preserving the life of and carrying food safely. Formed in 1998, Proseal has not only become the leading manufacturer of tray sealing machinery and tooling in the UK but is now also recognized as a major force internationally with manufacturing facilities in United states and Australia along with offices in Ireland, Holland, Spain, Canada, South America, and Dubai.

Position Summary

The Coordinator, Customer Support Admin is responsible for managing and coordinating administrative tasks related to field service operations, ensuring efficient and effective support for Proseal customers. This role involves scheduling service activities, liaising with service engineers, and maintaining accurate records. The Coordinator, Customer Support Admin plays a critical role in ensuring smooth operations and high levels of customer satisfaction.

Shift Pattern/ Working Hours

Monday to Friday, with a 30-minute unpaid lunch break each day and two paid 15 minutes per day. A total of 40 hours per week.

Key Tasks and Accountabilities

• Coordinate and schedule field service activities, ensuring timely and efficient deployment of service engineers.
• Manage service calendars and allocate resources based on priority and availability.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling, and follow-up.
• Maintain clear and professional communication with customers to ensure their needs are understood and addressed.
• Liaise with service engineers to communicate job details, customer requirements, and any special instructions.
• Ensure service engineers are adequately prepared for their assignments.
• Maintain accurate records of service activities, customer interactions, and engineer schedules.
• Prepare reports on service performance, identifying areas for improvement.
• Handle quoting and invoicing for service activities, ensuring accuracy and timely processing.
• Address and resolve customer complaints or service issues, escalating to management as necessary.
• Identify opportunities for improving service coordination processes and implement changes to enhance efficiency.
• Assist in managing inventory levels of spare parts and tools to ensure availability for service activities.
• Ensure all service activities comply with statutory and Proseal-specific health and safety requirements.
• Undertake any other duties required by management to meet the needs of the business.

Aptitudes Required

• Strong ability to manage schedules and coordinate multiple activities effectively.
• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Ability to address and resolve issues promptly and effectively.
• Precision in maintaining records and managing service schedules.
• Commitment to delivering high levels of customer satisfaction.
• Ability to work well with others and support the service team.

Why join JBT Marel?

At JBT Marel, what we do truly matters. We are driven by our purpose to transform the future of food and strive to be a trusted partner in building a more sustainable food industry. Our values guide everything we do: Serve with integrity. Create with collaboration. Grow with excellence. Advance with innovation. We are committed to helping you grow - professionally and personally - by offering development opportunities, global collaboration, and meaningful work that makes an impact. You’ll be part of an inclusive, international team culture, working on exciting projects that challenge and inspire you.

What we offer

• Competitive salary based on your location and experience.
• Benefits package including holiday allowance, healthcare, and pension (details shared during the process).
• Flexible, hybrid working environment.
• Opportunities for growth, learning, and career development.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Learn more about us at: JBTMarel.com

Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/