Hybrid Customer Support & Admin Coordinator: Growth & Tech

GMP Worldwide; Gloucester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Flexible environment

Career development

Friendly team

Growth opportunity

Job summary

GMP Recruitment Agency Limited is recruiting a Customer Service & Administration Coordinator in Gloucester. The role is to support customers and internal teams across calls, emails and video meetings while handling onboarding and admin tasks.

Training will be provided to ensure a smooth ramp-up in a fast-growing environment. The successful candidate will bring a customer-first mindset, strong organisational skills and the ability to learn new systems quickly, contributing to a high-quality

Qualifications

• Experience in customer service, administration, technical support or a tech-focused environment would be advantageous.
• Attitude, personality and willingness to learn are equally important.
• Enthusiastic, personable, inquisitive with ability to learn new technology quickly.

Responsibilities

• Act as a key point of contact for customers, providing friendly, professional and responsive service.
• Respond to enquiries via telephone, email and video calls.
• Build and maintain strong relationships with customers.
• Provide first-line technical support across the company’s eReader, LMS, AI and other digital platforms.
• Troubleshoot customer issues and identify solutions.
• Escalate complex issues to relevant teams.
• Support Sales & Marketing with customer-focused activity.
• Assist with website content, social media and digital communications.

Skills

Customer service

Administration

Technical support

CRM platforms

LMS platforms

IT skills

Communication

Problem-solving

Multitasking

Attention to detail

Tools

CRM platforms

LMS platforms

Job description

GMP Recruitment Agency Limited is recruiting a Customer Service & Administration Coordinator in Gloucester. The role is to support customers and internal teams across calls, emails and video meetings while handling onboarding and admin tasks.

Training will be provided to ensure a smooth ramp-up in a fast-growing environment. The successful candidate will bring a customer-first mindset, strong organisational skills and the ability to learn new systems quickly, contributing to a high-quality