Hybrid: Customer Service & Admin Coordinator

GMP Recruitment Agency Ltd; Gloucester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Flexible working environment

Career development

Friendly team

Growth contribution

Job summary

GMP Recruitment Agency Ltd are delighted to be supporting a fast-growing and innovative organisation based in Gloucester, with the recruitment of a Customer Service & Administrative Coordinator to join their expanding team. You will be the first point of contact for customers, providing a friendly, professional service across telephone and email enquiries.

You will also provide essential administrative support and ensure messages and customer queries are dealt with promptly and efficiently.

Qualifications

• Excellent customer service skills.
• Confident and professional telephone manner.
• Strong written and verbal communication.
• Excellent organisation and administration skills.
• Good attention to detail.
• Positive, proactive and flexible approach.
• Ability to learn quickly and handle new information.
• Genuine desire to develop and grow with the organisation.

Responsibilities

• Handling incoming calls and enquiries in a professional and friendly manner.
• Acting as a key point of contact for customers.
• Taking accurate messages and ensuring calls are followed up appropriately.
• Responding to customer queries via email and telephone.
• Providing excellent customer service at every stage.
• Supporting the wider team with general administration.
• Maintaining accurate customer records and information.
• Learning the company's products, systems and processes.
• Supporting the continued growth and development of the business.

Skills

Excellent customer service

Confident telephone manner

Strong communication

Excellent organisation

Attention to detail

Proactive and flexible

Willingness to learn

Teamwork and autonomous work

Job description

GMP Recruitment Agency Ltd are delighted to be supporting a fast-growing and innovative organisation based in Gloucester, with the recruitment of a Customer Service & Administrative Coordinator to join their expanding team. You will be the first point of contact for customers, providing a friendly, professional service across telephone and email enquiries.

You will also provide essential administrative support and ensure messages and customer queries are dealt with promptly and efficiently.