Customer Success Manager

Talos360; Warrington; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Monthly travel to London (expensed)

Benefits package

Job summary

Talos360 is seeking a Customer Success Manager in Warrington to manage onboarding and ongoing customer relationships for our SaaS platform. This hybrid role involves collaborating with Sales, Product and Customer Success teams to drive value, retention and growth.

You will lead onboarding, manage a portfolio, and deliver success plans focused on measurable outcomes. Occasional travel to London is required, with expenses covered.

Qualifications

• Experience in Customer Success, Account Management or related fields.
• SaaS experience is highly desirable for this role.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead onboarding and implementation projects for new customers.
• Manage a portfolio of accounts, driving adoption and satisfaction.
• Deliver customer reviews and success plans with measurable outcomes.
• Partner with Sales to support renewals and growth opportunities.
• Provide expert product guidance and best-practice recommendations.
• Voice of the customer to Product and Development teams.
• Create customer-facing resources and training materials.

Skills

Customer Success

Account Management

Project Management

SaaS Experience

Relationship Building

Stakeholder Management

Communication

Presentation Skills

Organisational Skills

Upsell Opportunities

Job description

Customer Success Manager

Warrington (Hybrid 3 days office / 2 days home) Travel to London once per month (fully expensed) Competitive Basis Salary (DOE) + Benefits

Join one of No.1 Great Places to Work

Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire and develop great people.

Recognised as the UK's Number 1 Great Place to Work and Europe's Number 1 Mid-Sized Technology Workplace in 2024, we are experiencing significant growth and now support over 900 organisations across the UK.

Due to continued expansion, we are looking for a Customer Success Manager to join our growing team.

This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while also working closely with the wider Talos360 Customer Success team.

If you enjoy building relationships, helping customers achieve results, driving software adoption, and spotting growth opportunities, we would love to hear from you.

The Opportunity

As a Customer Success Manager, you will become a trusted advisor to your customers, helping them maximise value from the platform, achieve their objectives, and secure long-term success.

You will work closely with Sales, Product and Customer Success colleagues to deliver an exceptional customer experience while contributing to customer retention, expansion and product development.

What You Will Be Doing

• Lead onboarding and implementation projects for new customers.
• Manage a portfolio of accounts, driving adoption, engagement and customer satisfaction.
• Deliver customer reviews and success plans focused on measurable outcomes.
• Partner with Sales teams to support renewals, expansion opportunities and customer growth.
• Provide expert product guidance, configuration support and best practice recommendations.
• Act as the voice of the customer, feeding insight into Product and Development teams.
• Create and improve customer-facing resources, training materials and documentation.
• Identify opportunities to improve customer success processes and scale best practice across the business.

What We Are Looking For

• Experience in Customer Success, Account Management, Project Management or Client Services.
• SaaS experience would be highly desirable.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and presentation abilities.
• Highly organised with strong project management skills.
• Commercial awareness with the ability to spot upsell and growth opportunities.
• A proactive mindset and passion for delivering outstanding customer outcomes.
• Comfortable working collaboratively across Sales, Product and Customer Success teams.

Why Join Talos360?

• Work for an organisation that has been awarded the UK's Number 1 Great Place to Work.
• Join a fast-growing SaaS business with ambitious growth plans.
• Hybrid working model.
• Ongoing training, development and career progression opportunities.
• Opportunity to influence product development and customer experience.
• Be part of a collaborative, high-performing team where your contribution genuinely matters.