Hybrid Customer Success Executive, Cambridge (B2B Tech)

n8 Talent; Cambridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

In-office Cambridge (4 days per week)

Post-probation training

Growth opportunities

Fast-moving tech startup environment

Job summary

n8 Talent is partnering with a fast-growing B2B technology firm to recruit a Customer Success Executive in Cambridge. You will own the end-to-end customer experience from onboarding through ongoing account management, ensuring customers get value and issues are resolved swiftly.

You’ll become the main contact for customers, nurture relationships, coordinate shipments, and work with finance on invoicing and follow-ups. A proactive, tech-minded communicator is ideal.

Qualifications

• Experience in B2B tech support or customer success.
• Comfortable using CRM systems to manage tickets and the customer journey end to end.
• Strong communication and problem-solving with a tech mindset.

Responsibilities

• Own the full customer journey from onboarding to ongoing account support.
• Be the first point of contact for new and existing customers and resolve issues.
• Build and maintain relationships with customers and facilitate introductions to prospective clients.
• Manage customer inquiries, order updates and final quality checks before despatch.
• Coordinate shipments and deliveries to ensure a smooth customer experience.
• Monitor accounts to maintain high service standards with full training provided.
• Collaborate with the finance team on invoicing and overdue follow-up.
• Support field teams with planning and execution of customer site visits.
• Translate technical details into clear, practical guidance for customers via phone and other channels.

Job description

n8 Talent is partnering with a fast-growing B2B technology firm to recruit a Customer Success Executive in Cambridge. You will own the end-to-end customer experience from onboarding through ongoing account management, ensuring customers get value and issues are resolved swiftly.

You’ll become the main contact for customers, nurture relationships, coordinate shipments, and work with finance on invoicing and follow-ups. A proactive, tech-minded communicator is ideal.