Customer Success Executive

n8 Talent; Cambridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

In-office Cambridge (4 days per week)

Post-probation training

Growth opportunities

Fast-moving tech startup environment

Job summary

n8 Talent is partnering with a fast-growing B2B technology firm to recruit a Customer Success Executive in Cambridge. You will own the end-to-end customer experience from onboarding through ongoing account management, ensuring customers get value and issues are resolved swiftly.

You’ll become the main contact for customers, nurture relationships, coordinate shipments, and work with finance on invoicing and follow-ups. A proactive, tech-minded communicator is ideal.

Qualifications

• Experience in B2B tech support or customer success.
• Comfortable using CRM systems to manage tickets and the customer journey end to end.
• Strong communication and problem-solving with a tech mindset.

Responsibilities

• Own the full customer journey from onboarding to ongoing account support.
• Be the first point of contact for new and existing customers and resolve issues.
• Build and maintain relationships with customers and facilitate introductions to prospective clients.
• Manage customer inquiries, order updates and final quality checks before despatch.
• Coordinate shipments and deliveries to ensure a smooth customer experience.
• Monitor accounts to maintain high service standards with full training provided.
• Collaborate with the finance team on invoicing and overdue follow-up.
• Support field teams with planning and execution of customer site visits.
• Translate technical details into clear, practical guidance for customers via phone and other channels.

Job description

Customer Success Executive | Cambridge | High Growth B2B Technology

n8 Talent are exclusively partnering with a rapidly scaling B2B technology firm to find a Customer Success Executive. This is a high impact role shaping the customer experience from deal handover onwards, working closely with sales, marketing and finance to keep customers happy and accounts running smoothly.

About the Company:

• An innovative, fast growing technology business at the forefront of a global challenge, building solutions that are changing how organisations tackle a multi billion pound industry problem.
• A fast scaling startup with big global growth plans, now looking for a proactive, customer focused professional to own the end to end customer experience as part of a close knit, ambitious team.

About the Role:

• A hands on Customer Success role covering the full customer journey, from onboarding through to ongoing account support.
• Be the first point of contact for new and existing customers, helping them get the most from the company’s services and solving problems as they arise.
• Build and maintain strong relationships with existing customers, including facilitating peer to peer introductions for prospective clients.
• Manage customer enquiries, order updates and final quality control checks before despatch.
• Coordinate shipments and deliveries to ensure a smooth, reliable customer experience.
• Monitor customer accounts to maintain a consistently high standard of service (full training provided).
• Work closely with the finance team on invoicing and overdue payment follow up.
• Support field teams with planning and running customer site visits.
• Translate technical detail into clear, practical solutions for customers by phone and other channels.

About You:

• Previous experience in B2B tech support, customer success or a similar customer facing role.
• Confident using CRM systems to manage tickets and own the customer support journey end to end.
• Comfortable working with technical teams to keep improving the onboarding experience.
• A natural problem solver with a tech driven mindset and strong attention to detail.
• An excellent communicator who can turn technical jargon into simple, useful guidance for clients.
• Highly organised, with strong prioritisation skills and the ability to work independently and as part of a close team.

The Package:

• Up to £30,000 depending on experience
• Post probation training allowance to support professional development
• A genuinely unique opportunity to grow with a fast moving, mission led tech startup
• 4 days in office, based in Cambridge with occasional travel to customer sites

Explore a wide range of Sales and Marketing roles across the UK and internationally. n8 Talent is the go to search specialist for companies recruiting experienced people into scaling, growth focused teams.

n8 Talent Ltd are acting as an employment agency in relation to this vacancy.