Hybrid Customer Success Coordinator

Radwell International; Blackburn; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Assurance

On-site parking

Free tea and coffee

EAP and Mental Health support

Hybrid work policy

Discount portal access

Job summary

Radwell International is seeking a Customer Satisfaction Coordinator in Blackburn to support a dynamic Customer Relations team. You will expedite orders, track changes, handle enquiries, and manage returns while coordinating across global sites to ensure customer satisfaction.

The role emphasises attention to detail, proactive problem-solving, and strong communication skills, with a hybrid policy after probation. English fluency is essential, and GCSEs English is required.

Qualifications

• 5 GCSEs A*-C, or grade 5 or above (must include English) or equivalent qualifications.
• Office-based customer service or order management experience.
• Strong attention to detail and accuracy when recording information.
• Excellent written and verbal communication skills across phone and email.
• Ability to work collaboratively with other departments to ensure customer satisfaction.
• Proven ability to manage multiple tasks and meet tight deadlines.
• Strong follow-up skills and persistence in resolving issues.

Responsibilities

• Expedite Orders – Track and update customers on open orders.
• Record Changes – Log delays, discrepancies, and cancellations.
• Respond Quickly – Handle enquiries via phone and email in line with internal SLAs.
• Process Returns – Manage credits, repairs, and warranty cases.
• Coordinate Across Teams – Work with various internal departments across our global sites.
• Manage Warranties – Arrange evaluations, repairs, and replacements.
• Follow Up on Returns – Monitor, document, and close out returns.
• Ensure Satisfaction – Resolve issues and escalate when needed.
• Stay Organised – Maintain organised inboxes and archive communications.
• Improve Processes – Use customer feedback to suggest and support improvements.

Skills

Customer service experience

Order management

Attention to detail

Written & verbal communication

Team collaboration

Multitasking

CRM experience (benefit)

Education

GCSEs English included

Tools

CRM

Job description

Radwell International is seeking a Customer Satisfaction Coordinator in Blackburn to support a dynamic Customer Relations team. You will expedite orders, track changes, handle enquiries, and manage returns while coordinating across global sites to ensure customer satisfaction.

The role emphasises attention to detail, proactive problem-solving, and strong communication skills, with a hybrid policy after probation. English fluency is essential, and GCSEs English is required.