Global Customer Success Coordinator – Hybrid Role

Apogee Corporation; Maidstone; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Job summary

A leading technology support company in Maidstone is seeking a Customer Success Coordinator to manage customer incidents and service requests. This role requires excellent communication skills and the ability to work under pressure. Applicants should have customer service experience and familiarity with CRM systems. The position offers flexibility to work from home up to two days a week and includes various benefits like a holiday purchase scheme and enhanced family-friendly benefits.

Qualifications

• Experience in a customer service or administrative role.
• Ability to work with CRM and ticketing platforms.
• Strong written and verbal communication skills.

Responsibilities

• Log, triage, and manage customer incidents.
• Coordinate with technical teams and external partners.
• Maintain proactive communication with customers.

Skills

Customer service experience

Communication skills

Organizational skills

IT skills (Microsoft Word, Excel)

AI literacy

Tools

Ticketing platforms

CRM tools

Workflow management systems

Job description

A leading technology support company in Maidstone is seeking a Customer Success Coordinator to manage customer incidents and service requests. This role requires excellent communication skills and the ability to work under pressure. Applicants should have customer service experience and familiarity with CRM systems. The position offers flexibility to work from home up to two days a week and includes various benefits like a holiday purchase scheme and enhanced family-friendly benefits.