Hybrid Customer Service Exec – Growth & Impact

Focus Group; Glasgow; Hybride; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Hybrid working

Enhanced parental leave

Volunteer day

Benefits package

Résumé du poste

Focus Group in Glasgow is seeking a Customer Service Executive to join our Customer Loyalty team. You’ll handle calls and emails, resolve billing queries, and keep CRM records accurate to ensure each customer experience is smooth and positive.

With hybrid working options and a supportive team, you’ll grow your skills across service, IT, sales and loyalty so you can see where a career with Focus Group could take you.

Qualifications

• Experience in contact centre or customer service
• Excellent phone and written communication, comfortable with numbers
• Able to work calmly and solve problems
• Works well independently and in a team
• Confident using email, Word and CRM systems

Responsabilités

• Answering customer calls and emails
• Getting to the bottom of queries and complaints, including billing and invoices, and putting things right
• Talking with customers thinking of leaving, and working out how we can keep them happy
• Keeping clear records on our CRM system
• Hitting your targets and making every customer experience a good one

Connaissances

Customer service

Communication

CRM

Numbers

Outils

CRM systems

Microsoft Word

Description du poste

Focus Group in Glasgow is seeking a Customer Service Executive to join our Customer Loyalty team. You’ll handle calls and emails, resolve billing queries, and keep CRM records accurate to ensure each customer experience is smooth and positive.

With hybrid working options and a supportive team, you’ll grow your skills across service, IT, sales and loyalty so you can see where a career with Focus Group could take you.