Hybrid Customer Success Assistant — London EdTech Growth

Massolit; Greater London; Hybrid; GBP 26,000 - 35,000; Part time

Benefits offered by this job

EMI share option scheme

WFH flexibility

London office

Job summary

MASSOLIT is seeking a Customer Success Assistant to support the Sales and Customer Success teams from our South London office, with 2-3 days per week on-site. Role offers part and full-time permanent positions with £30,000 base salary plus an annual bonus.

Training provided, progression opportunities, and a chance to help schools and students with quality educational resources. The role requires strong organisation, excellent communication, and tech-savviness, with onboarding support and CRM

Qualifications

• Confident communicator able to engage with diverse customers.
• Excellent written and verbal communication skills.
• Well organised with ability to work independently.
• Tech-literate and quick to learn new tools.

Responsibilities

• Answer inbound calls and triage live chat sessions.
• Respond to sales and support queries via Hubspot.
• Assist in configuring, tracking and reporting on schools with free trial access.
• Help new customers during onboarding process.
• Check in with existing customers to highlight new content and features.
• Support the team with ad hoc admin tasks.

Skills

Confident communicator

Excellent communication

Well organised

Tech-literate

Tools

Hubspot

Job description

MASSOLIT is seeking a Customer Success Assistant to support the Sales and Customer Success teams from our South London office, with 2-3 days per week on-site. Role offers part and full-time permanent positions with £30,000 base salary plus an annual bonus.

Training provided, progression opportunities, and a chance to help schools and students with quality educational resources. The role requires strong organisation, excellent communication, and tech-savviness, with onboarding support and CRM