Customer Success Assistant

Massolit; Greater London; Hybrid; GBP 26,000 - 35,000; Part time

Benefits offered by this job

EMI share option scheme

WFH flexibility

London office

Job summary

MASSOLIT is seeking a Customer Success Assistant to support the Sales and Customer Success teams from our South London office, with 2-3 days per week on-site. Role offers part and full-time permanent positions with £30,000 base salary plus an annual bonus.

Training provided, progression opportunities, and a chance to help schools and students with quality educational resources. The role requires strong organisation, excellent communication, and tech-savviness, with onboarding support and CRM

Qualifications

• Confident communicator able to engage with diverse customers.
• Excellent written and verbal communication skills.
• Well organised with ability to work independently.
• Tech-literate and quick to learn new tools.

Responsibilities

• Answer inbound calls and triage live chat sessions.
• Respond to sales and support queries via Hubspot.
• Assist in configuring, tracking and reporting on schools with free trial access.
• Help new customers during onboarding process.
• Check in with existing customers to highlight new content and features.
• Support the team with ad hoc admin tasks.

Skills

Confident communicator

Excellent communication

Well organised

Tech-literate

Tools

Hubspot

Job description

Customer Success Assistant

Location: Office in South London

Salary: £30,000 + annual bonus

Job Type: Part and Full Time positions available – Permanent, immediate start

Job Description

MASSOLIT is an educational platform hosting short video lectures delivered by leading academics, aimed at GCSE and A Level students. We have an excellent reputation for delivering high-quality resources to schools, with over 11,000 lectures covering the arts, humanities and sciences.

THE ROLE

We are looking for a motivated person to help our Sales and Customer Success teams achieve their goals and deliver exceptional service to our customers.

The Customer Success Assistant will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to schools and individuals around the world. This is a new role so duties will be varied with scope for progression and professional development. Full job and product training will be provided.

The successful candidate will work 2-3 days per week from our well-equipped South London office.

• Answering and triaging inbound calls and live chat sessions.
• Responding to common/frequent sales and support queries via our Hubspot support platform.
• Assisting in configuring, tracking and reporting on schools with free trial access.
• Helping new customers during their onboarding process.
• Checking in with existing customers to highlight new content and features.
• Supporting the team with ad hoc admin tasks.

THE CANDIDATE

The ideal candidate is incredibly well organised and can juggle a variety of ongoing tasks. This is the perfect opportunity for someone who wants to be part of a growing small business that helps schools, teachers and students in meaningful ways on a daily basis.

Must haves:

• Confident communicator that can converse with many different types of people
• Excellent written and verbal communication skills
• Well organised and can work independently
• Tech-literate and able to pick up new tools quickly

Nice to haves:

• Previous customer service experience
• Prior knowledge of Education or EdTech industry
• Has experience using Hubspot or other professional CRM software

Initial interviews will be conducted via Google Meet, followed by a final interview conducted in person at our London office (near Oval tube station).

THE PERKS

Working for MASSOLIT means being part of a fun and supportive team, and comes with a variety of perks:

• Fun and creative company events throughout the year
• Exceptional Christmas party (and a generous performance-related bonus!)
• Flexibility of working from home and from our London-based office
• EMI share option scheme