Hybrid Customer Services Administrator - Entry Level

North Northamptonshire Council; Skelmersdale; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life cover

Ill-health protection

Hybrid working

Flexible working

Job summary

North Northamptonshire Council is seeking a proactive Customer Service Administrator to support Advisors with inbound/outbound correspondence, data entry and low-complexity calls. You’ll help process Adult Social Care referrals, Blue Badge decisions and Country Parks tickets, while ensuring timely responses.

The role requires strong communication, reliability and flexibility, with a willingness to travel within the council area.

Qualifications

• You will have great communication skills with a warm and friendly personality.
• You will be flexible, adaptable and reliable, with a positive can-do attitude.

Responsibilities

• Log all customer queries and ensure email and post queries are answered within 3–5 working days.
• Complete data entry tasks within agreed timescales for Adult Social Care, Blue Badge, Country Parks, Housing Repairs and other enquiries.
• Self-manage and prioritise daily workload to meet service requirements.
• Train other Customer Service Administrators to maintain high service standards.
• Share knowledge to deliver continuous performance improvements.
• Monitor personal performance against KPIs and seek support as needed.

Skills

Communication skills

Customer service

Flexibility

Reliability

Job description

North Northamptonshire Council is seeking a proactive Customer Service Administrator to support Advisors with inbound/outbound correspondence, data entry and low-complexity calls. You’ll help process Adult Social Care referrals, Blue Badge decisions and Country Parks tickets, while ensuring timely responses.

The role requires strong communication, reliability and flexibility, with a willingness to travel within the council area.