Hybrid Customer Service Advisor – Local Services

Westfield Secondary School; Sheffield; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous holiday entitlement

Induction and training

Job summary

Sheffield City Council is seeking energetic Customer Service Advisors to support residents through our Core Customer Hub. You will handle inquiries across multiple channels, provide high-quality administrative support, and help customers access council services with accuracy and care.

Roles are based at Howden House with a hybrid working model, rota-based core hours, and full induction/training to develop knowledge of council services. Excellent customer service and confidentiality are essential.

Responsibilities

• Responding to customer enquiries via telephone, webforms, webchat, email and other digital channels.
• Helping customers access council services and resolving straightforward enquiries at the first point of contact.
• Processing requests and transactions accurately using a range of council systems.
• Maintaining customer records and documentation.
• Providing administrative and back-office support to ensure services run efficiently.
• Working flexibly across different service areas within the Customer Hub.

Job description

Sheffield City Council is seeking energetic Customer Service Advisors to support residents through our Core Customer Hub. You will handle inquiries across multiple channels, provide high-quality administrative support, and help customers access council services with accuracy and care.

Roles are based at Howden House with a hybrid working model, rota-based core hours, and full induction/training to develop knowledge of council services. Excellent customer service and confidentiality are essential.