Customer Service Supervisor

Chase and Holland; Sheffield; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + BH

Competitive salary

Excellent working environment

Job summary

Chase & Holland is seeking a Customer Service Supervisor in the Sheffield area to lead a high-performing team and oversee the customer order process, including export orders. The role blends leadership with hands-on support across customer service functions in a global manufacturing and distribution context.

You will drive staffing, process improvements, and collaboration with internal teams to ensure excellent service delivery and regulatory compliance, in a hybrid working environment.

Qualifications

• Proven customer service experience with leadership background.
• Experience processing export orders including Incoterms.
• Excellent communication and customer relationship skills.
• IT literate; able to adapt to Salesforce, SAP, Sage.

Responsibilities

• Lead, motivate, and develop a high-performing team with recruitment, onboarding, and coaching.
• Plan staffing levels through workforce planning and succession planning.
• Develop and maintain policies to promote service delivery and compliance.
• Support business improvement initiatives to enhance operational performance and stakeholder experience.
• Monitor and report operational performance using data to drive improvements.
• Collaborate with internal teams to resolve issues and ensure service delivery.

Skills

Leadership

Customer service

Export orders

Communication

Tools

Salesforce

SAP

Sage

Job description

Customer Service Supervisor - Sheffield - £34,000 - £38,000 (Hybrid)

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.

Benefits

• Hybrid working
• 25 days holiday plus BH
• Competitive salary
• Excellent working environment

Customer Service Supervisor Responsibilities

• Lead, motivate, and develop a high-performing team, including recruitment, onboarding, performance management, coaching, and employee development
• Ensure appropriate staffing levels through effective workforce planning, resource management, and succession planning
• Develop, implement, and maintain policies and procedures to promote consistent service delivery, operational excellence, and compliance with organisational standards
• Support the development and delivery of business improvement initiatives that enhance operational performance and stakeholder experience
• Monitor, analyse, and report on operational performance, using data and insights to identify trends, drive continuous improvement, and inform decision-making
• Work collaboratively with internal teams to resolve operational issues and ensure the effective delivery of services
• Oversee the coordination of day-to-day operational processes, ensuring activities are completed accurately, efficiently, and in line with agreed standards
• Manage and resolve complex service-related issues, coordinating with relevant stakeholders to deliver timely and effective outcomes
• Foster a culture of continuous improvement, accountability, and customer-focused service across the team
• Ensure compliance with relevant organisational policies, procedures, and regulatory requirements

Required Skills & Experience

• Proven customer service experience within a similar role with proven leadership experience
• Experience and knowledge of processing export orders including Incoterms
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc