Hybrid Customer Service Specialist – First Contact Expert

Univar Solutions Inc.; Caerphilly; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Univar Solutions in Caerphilly, UK is seeking a Customer Service Representative to be the first point of contact for our customers. The role is full-time and hybrid (3 days in the office), focusing on delivering excellent service and building loyalty.

You'll work with Account Managers, handle orders, provide support via phone and email, and use CRM tools to resolve issues quickly. The ideal candidate is comfortable with SAP, MS Office, and enjoys solving problems while maintaining a friendly,

Qualifications

• Experience in customer service with client-facing roles.
• Strong problem-solving to identify root causes and resolve issues.
• Excellent communication and organisational skills.

Responsibilities

• Work closely with the Account Manager to maintain and grow customer accounts.
• Provide first-class service by talking directly with customers and understanding their needs.
• Communicate with customers mainly by phone, email, and via our CRM tools.
• Process orders, organize returns, and suggest alternative products when appropriate.
• Prioritise and escalate issues, following through to resolution.
• Be the first point of contact ensuring quick and efficient issue resolution.

Skills

Customer service

CRM software

Microsoft Office

Tools

SAP

CRM tools

Job description

Univar Solutions in Caerphilly, UK is seeking a Customer Service Representative to be the first point of contact for our customers. The role is full-time and hybrid (3 days in the office), focusing on delivering excellent service and building loyalty.

You'll work with Account Managers, handle orders, provide support via phone and email, and use CRM tools to resolve issues quickly. The ideal candidate is comfortable with SAP, MS Office, and enjoys solving problems while maintaining a friendly,