Customer Service Representative

Univar; Caerphilly; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Univar Solutions, a global chemical distributor, is seeking a Customer Service Representative in the United Kingdom. You will be the first point of contact for customers, handling inquiries, processing orders, and escalating issues.

You will build loyalties and trust while collaborating closely with the Account Manager to grow a dedicated customer base. You should be comfortable using a PC, MS Office, and CRM tools, with SAP experience preferred.

Qualifications

• Experience handling customer inquiries via phone and email.
• Ability to build relationships and grow accounts.
• Proficient with SAP/CRM and MS Office.

Responsibilities

• Work with Account Manager to build relationships with your customer base.
• Provide first-class service by understanding customer needs and responding promptly.
• Communicate with customers mainly by telephone, plus email and CRM tools.
• Process orders, organise returns, and identify opportunities to offer alternatives.
• Understand, prioritise, and escalate issues to resolution.
• Be the first point of contact ensuring issues are resolved quickly and accurately.

Skills

Customer service

CRM tools

SAP

MS Office

Tools

SAP

CRM system

MS Office

Job description

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A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Duties

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities and Tasks

• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
• Understanding, prioritising and escalating our customers’ issues and following through to resolution.
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.

We Are Looking For

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification