EU-Customer Service Representative

4340; Caerphilly; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Univar Solutions in Caerphilly, UK is seeking a Customer Service Representative to be the first point of contact for our customers. The role is full-time and hybrid (3 days in the office), focusing on delivering excellent service and building loyalty.

You'll work with Account Managers, handle orders, provide support via phone and email, and use CRM tools to resolve issues quickly. The ideal candidate is comfortable with SAP, MS Office, and enjoys solving problems while maintaining a friendly,

Qualifications

• Experience in customer service with client-facing roles.
• Strong problem-solving to identify root causes and resolve issues.
• Excellent communication and organisational skills.

Responsibilities

• Work closely with the Account Manager to maintain and grow customer accounts.
• Provide first-class service by talking directly with customers and understanding their needs.
• Communicate with customers mainly by phone, email, and via our CRM tools.
• Process orders, organize returns, and suggest alternative products when appropriate.
• Prioritise and escalate issues, following through to resolution.
• Be the first point of contact ensuring quick and efficient issue resolution.

Skills

Customer service

CRM software

Microsoft Office

Tools

SAP

CRM tools

Job description

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Title: EU-Customer Service Representative

Location: Caerphilly, GB, CF83 1BQ

Company Name: 4340

Requisition ID: 36226

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Customer Service Representative - Caerphilly

Full-time - Hybrid Role (3 days in office)

Duties

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service Team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities and Tasks

• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs
• Understanding, prioritising and escalating our customers’ issues and following through to resolution
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently

We Are Looking For

• You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
• You delight in investigating customer problems, getting to the root cause and putting them right.
• You are friendly, organised and resilient.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification