Hybrid Customer Service & Scheduling Coordinator

Cargotec; Broxburn; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Hiab is seeking a Customer Service Coordinator in Uphall, Scotland, on a hybrid model. You will optimize service scheduling, manage work orders, balance customer needs with technician availability, and drive proactive service delivery and sales of Hiab services.

You will coordinate with internal teams and partners, plan service activities, create and monitor work orders, handle emergencies, coordinate spare parts, issue quotes and invoices, and report on completed work while promoting ProCare

Qualifications

• Strong customer orientation and professionalism.

Responsibilities

• Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution.

Skills

Customer orientation

Team player

Multitasking

Value communication

Cross-functional collaboration

Written and verbal communication

IT literacy (SAP, Salesforce)

Tools

SAP

Salesforce

Job description

Hiab is seeking a Customer Service Coordinator in Uphall, Scotland, on a hybrid model. You will optimize service scheduling, manage work orders, balance customer needs with technician availability, and drive proactive service delivery and sales of Hiab services.

You will coordinate with internal teams and partners, plan service activities, create and monitor work orders, handle emergencies, coordinate spare parts, issue quotes and invoices, and report on completed work while promoting ProCare