Strategic Service Scheduling & Customer Care Coordinator

Cargotec; Birmingham; Hybrid; GBP 24,000 - 36,000; Full time

Job summary

Hiab in Dudley, UK, is seeking a Customer Service Coordinator to optimise service scheduling and manage work orders. The role requires balancing customer needs with technician availability and operational constraints in a hybrid, Dudley-based setting.

You will drive proactive customer service, promote Hiab service offerings, and support lifecycle activation and ProCare opportunities. Relevant experience in service coordination is preferred.

Qualifications

• Strong customer orientation and professionalism.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Communicate proactively with customers to understand needs and resolve issues.
• Collaborate with internal teams and external partners to plan and deliver services.
• Schedule and plan service activities to meet lead times and quality standards.
• Create, assign, monitor, and close work orders with accurate information.
• Prioritise and reallocate resources during emergencies and unexpected issues.
• Support spare parts planning and coordination of required orders.
• Prepare and follow up on quotes, estimates, and invoices for chargeable service work.
• Ensure timely customer reporting of completed service activities and invoicing of chargeable work.

Skills

Customer orientation

Teamwork

Multitasking

Communication skills

IT skills

Tools

SAP

Salerforce

Job description

Hiab in Dudley, UK, is seeking a Customer Service Coordinator to optimise service scheduling and manage work orders. The role requires balancing customer needs with technician availability and operational constraints in a hybrid, Dudley-based setting.

You will drive proactive customer service, promote Hiab service offerings, and support lifecycle activation and ProCare opportunities. Relevant experience in service coordination is preferred.