Customer Service & Logistics Lead - On-Time Deliveries

Nichols; Newton-le-Willows; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Annual bonus

Save as you Earn share scheme

Private medical cover option

Enhanced primary carers leave

Free on-site parking

Volunteer day off

Staff shop discounts

Job summary

Nichols in Newton-le-Willows is seeking a Customer Service & Logistics Co‑ordinator to enhance customer engagement and streamline logistics operations. The role focuses on managing customer orders, stock allocation, and resolving queries, while collaborating with internal teams and third-party logistics partners. Applicants should possess strong interpersonal, problem-solving, and organisational skills, along with proficiency in Microsoft Excel. The position offers various benefits such as 25 days holiday, an annual bonus, and private medical cover options.

Qualifications

• Strong interpersonal and communication skills to build relationships quickly.
• Proactive problem-solving skills and root cause analysis.
• Effective organisational skills with multi-tasking ability.
• Excellent Excel skills for data manipulation and reporting.

Responsibilities

• Monitor order, delivery, and service performance proactively.
• Ensure timely and accurate processing of customer orders.
• Manage stock allocation to maximise availability for customers.
• Resolve customer queries and complaints efficiently.

Skills

Interpersonal and communication skills

Proactive problem-solving

Organisational skills

Microsoft Excel proficiency

Ability to manage multiple priorities

Job description

Nichols in Newton-le-Willows is seeking a Customer Service & Logistics Co‑ordinator to enhance customer engagement and streamline logistics operations. The role focuses on managing customer orders, stock allocation, and resolving queries, while collaborating with internal teams and third-party logistics partners. Applicants should possess strong interpersonal, problem-solving, and organisational skills, along with proficiency in Microsoft Excel. The position offers various benefits such as 25 days holiday, an annual bonus, and private medical cover options.