Hybrid Customer Service Agent – Auto Finance

STELLANTIS FINANCIAL SERVICES UK LIMITED; United Kingdom; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days annual leave

Enhanced pension scheme

Private medical insurance

Access to discounts

Job summary

Stellantis is seeking a proactive Contact Centre Agent in the United Kingdom to deliver exceptional customer service for a leading automotive financial services provider. The role involves handling calls, engaging with customers and retailers, and recording data accurately.

Training and probation precede hybrid work options. You will develop product knowledge, communicate via phone, email, and letter, and provide tailored support within a collaborative team.

Qualifications

• Five GCSEs (A–C) including English and Maths.
• A-levels or equivalent are desirable.
• Experience in a customer service environment is desirable.
• Excellent communication and listening skills.
• Ability to multitask, prioritise and adapt to change.

Responsibilities

• Handle incoming calls and communications from customers.
• Liaise with customers, retailers and internal departments.
• Accurately record customer data and notes.
• Communicate clearly via phone, email and letter.
• Develop product and policy knowledge to resolve queries effectively.
• Provide tailored support to customers within a supportive team environment.

Skills

Excellent communication

Team player

Multitasking

Adaptability

Education

GCSEs (incl English & Maths)

A-levels desirable

Job description

Stellantis is seeking a proactive Contact Centre Agent in the United Kingdom to deliver exceptional customer service for a leading automotive financial services provider. The role involves handling calls, engaging with customers and retailers, and recording data accurately.

Training and probation precede hybrid work options. You will develop product knowledge, communicate via phone, email, and letter, and provide tailored support within a collaborative team.