Auto Aftersales Advisor | Customer Experience

Stellantis &You UK; Hatfield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Company Car Scheme (up to two vehicles

Employee discounts on vehicles,servic�

Up to 7% employer pension contribution

22 days holiday, increasing to 26 with

Bank holidays

Reward Gateway discounts

Enhanced family leave

Employee Assistance Programme

Health Cash Plan

Ongoing training and development

Job summary

Stellantis & You UK is seeking a Customer Advisor to bridge customers and technicians, ensuring an excellent aftersales experience from showroom to service completion.

You will greet customers, discuss servicing needs, present repair estimates and vehicle progress while promoting Service Plans and managing invoices. Full training and a supportive team culture enable growth within the business.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Good relationship-building skills.
• The ability to explain information clearly and confidently.
• A desire to achieve personal and team goals.
• Commitment to our values: People, Pride, Performance and Praise.
• A full UK driving licence.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Skills

Customer service

Communication

Organisation

Driving licence

Relationship-building

Problem solving

Job description

Stellantis & You UK is seeking a Customer Advisor to bridge customers and technicians, ensuring an excellent aftersales experience from showroom to service completion.

You will greet customers, discuss servicing needs, present repair estimates and vehicle progress while promoting Service Plans and managing invoices. Full training and a supportive team culture enable growth within the business.