Auto Aftersales Advisor

Stellantis &You; United Kingdom; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Company Car

Employee Discounts

Pension Plan

Holiday Allowance

Health Plan

Training and Development

Share Incentive Plan

Paid Sick Leave

Job summary

Stellantis & You is seeking a Customer Advisor to be the link between our customers and technicians, ensuring an excellent aftersales experience throughout the service journey.

You will welcome and support customers, advise on servicing and repair needs, communicate costs and progress, promote service plans, and help with invoices. A full UK driving licence and previous automotive experience are essential.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• A proactive, positive attitude.
• Good relationship-building skills.
• The ability to explain information clearly and confidently.
• A desire to achieve personal and team goals.
• Commitment to our values: People, Pride, Performance and Praise.
• A full UK driving licence.
• Previous automotive experience is essential.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Skills

Customer service

Communication

Organisation

Relationship building

Clear communication

UK driving licence

Automotive experience

Job description

Stellantis & You is seeking a Customer Advisor to be the link between our customers and technicians, ensuring an excellent aftersales experience throughout the service journey.

You will welcome and support customers, advise on servicing and repair needs, communicate costs and progress, promote service plans, and help with invoices. A full UK driving licence and previous automotive experience are essential.