Customer Services Contact Centre Agent

STELLANTIS FINANCIAL SERVICES UK LIMITED; United Kingdom; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

26 days annual leave

Enhanced pension scheme

Private medical insurance

Access to discounts

Job summary

Stellantis is seeking a proactive Contact Centre Agent in the United Kingdom to deliver exceptional customer service for a leading automotive financial services provider. The role involves handling calls, engaging with customers and retailers, and recording data accurately.

Training and probation precede hybrid work options. You will develop product knowledge, communicate via phone, email, and letter, and provide tailored support within a collaborative team.

Qualifications

• Five GCSEs (A–C) including English and Maths.
• A-levels or equivalent are desirable.
• Experience in a customer service environment is desirable.
• Excellent communication and listening skills.
• Ability to multitask, prioritise and adapt to change.

Responsibilities

• Handle incoming calls and communications from customers.
• Liaise with customers, retailers and internal departments.
• Accurately record customer data and notes.
• Communicate clearly via phone, email and letter.
• Develop product and policy knowledge to resolve queries effectively.
• Provide tailored support to customers within a supportive team environment.

Skills

Excellent communication

Team player

Multitasking

Adaptability

Education

GCSEs (incl English & Maths)

A-levels desirable

Job description

Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of employees around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider? We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.

What you’ll be doing

• Handling incoming calls and communications from our customers.
• Liaising with customers, retailers, and internal departments.
• Accurately recording customer data and notes.
• Communicating clearly via phone, email, and letter.
• Developing product and policy knowledge to resolve queries effectively.
• You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.

What we’re looking for

• 5 GCSEs (A–C), including English and Maths.
• A-levels or equivalent (desirable).
• Experience in a customer service environment (desirable).
• Excellent communication and listening skills.
• Ability to multitask, prioritise, and adapt to change.
• A positive, team-oriented attitude.

Why join us?

Be part of a collaborative and supportive team. Gain valuable experience in financial services. Enjoy career progression opportunities into senior advisor or team leader roles. Work in a professional environment where your contribution matters. Work-life balance matters: This role is 37.5 hours per week, Monday to Friday, 9am to 5:15pm — no evenings or weekends. Hybrid working: Following successful completion of training and probation, you'll have the option to work from home up to 2 days per week.

Generous benefits package that includes:

• 26 days of annual leave plus bank holidays
• Enhanced pension scheme
• Private medical insurance
• Access to hundreds of high street discounts
• Employee car schemes
• Clear pathways for career progression

Job Types: Full-time, Permanent

Ability to commute/relocate: Redhill RH1 1QA: reliably commute or plan to relocate before starting work (required)

Experience: Customer service: 1 year (preferred)

Work authorisation: United Kingdom (required)

Work Location: Hybrid remote in Redhill RH1 1QA

At Stellantis, we assess candidates based on qualifications, merit and business needs.

We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Powered By Our Diversity, We Lead The Way The World Moves Stellantis is a constellation of 14 iconic automotive brands and two mobility arms that are about more than transportation: they’re about moving people and making connections. As we transform into a sustainable mobility tech company, we are guided by the clear vision of our Dare Forward 2030 strategic plan, which paves the way for Stellantis to achieve carbon net zero by 2038.(1) We are leading the charge in electrification and software development, with cutting‑edge technologies at the heart of our products and services. Fully committed to our customers and backed by partners that are leaders in their industries, we aim to develop, engineer, manufacture, and scale the best breakthroughs in all facets of sustainable mobility from autonomous, connected, electrified, shared and pre‑owned vehicles to micro‑mobility, commercial vehicles, and even electric aircraft. With a community of more than 160 nationalities, industrial operations in more than 30 countries and customers in more than 130 markets, we are among the most diverse companies in the world and able to unite people and ideas across borders and cultures. Our passionate, talented, and diverse teams support our iconic brands in providing freedom of mobility tailored to every need. Publicly traded on the New York Stock Exchange (NYSE), Euronext Milan (STLAM), and Euronext Paris (STLAP), we create value and opportunities for our shareholders, employees, and host communities. (1) With single‑digit % compensation in 2038