Hybrid Customer Service Agent (24hrs/Week)

Cpl Group; Craigavon; Híbrido; GBP 9000 - 13.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid work available

Free onsite car parking

Development opportunities

Descripción de la vacante

Flexsource NI in partnership with Northern Ireland Electricity require Customer Service agents for a temporary role offering 24 hours per week with a mix of day and evening shifts.

You will address customer enquiries, resolve issues, and ensure a seamless experience while staying updated on services and policies. The role emphasizes professionalism, empathy, and collaboration with cross-functional teams.

Formación

• Previous customer service experience, ideally in a contact centre environment.
• Strong communicator with a customer-focused approach to problem solving.
• Proficient IT user with basic software handling.

Responsabilidades

• Provide outstanding support to customers, addressing enquiries and resolving issues.
• Assist customers with information on services, troubleshooting, and network inquiries.
• Maintain understanding of services and policies to provide accurate support.

Conocimientos

Customer service

Communication

IT literacy

Descripción del empleo

Flexsource NI in partnership with Northern Ireland Electricity require Customer Service agents for a temporary role offering 24 hours per week with a mix of day and evening shifts.

You will address customer enquiries, resolve issues, and ensure a seamless experience while staying updated on services and policies. The role emphasizes professionalism, empathy, and collaboration with cross-functional teams.