Customer Service Agent

Cpl Group; Craigavon; Presencial; GBP 9000 - 13.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid work available

Free onsite car parking

Development opportunities

Descripción de la vacante

Flexsource NI in partnership with Northern Ireland Electricity require Customer Service agents for a temporary role offering 24 hours per week with a mix of day and evening shifts.

You will address customer enquiries, resolve issues, and ensure a seamless experience while staying updated on services and policies. The role emphasizes professionalism, empathy, and collaboration with cross-functional teams.

Formación

• Previous customer service experience, ideally in a contact centre environment.
• Strong communicator with a customer-focused approach to problem solving.
• Proficient IT user with basic software handling.

Responsabilidades

• Provide outstanding support to customers, addressing enquiries and resolving issues.
• Assist customers with information on services, troubleshooting, and network inquiries.
• Maintain understanding of services and policies to provide accurate support.

Conocimientos

Customer service

Communication

IT literacy

Descripción del empleo

Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for Customer Service agents, on a temporary basis, working 24 hours per week. This role will involve working both days and evening shifts, with preset schedule.

Responsibilities

• Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.
• Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.
• Maintain a deep understanding of our services, and policies to provide accurate and efficient support.
• Collaborate with cross-functional teams to elevate and resolve complex issues promptly.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Ensure compliance with company guidelines and quality standards in every customer interaction.
• Document customer interactions and feedback to contribute to process improvements.
• Stay updated on industry trends and product developments to provide informed support.

Requirements

• Previous customer service experience, ideally in a contact centre environment
• A strong communicator, with a customer focused approach to problem solving
• Proficient IT user

Benefits

• Hybrid work available
• Free onsite car parking
• Development opportunities