Hybrid Customer Service Advisor – Public Services Hub

Beighton; Sheffield; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Induction and training

Job summary

The Core Customer Hub at Sheffield City Council is hiring. You will handle front-line and back-office tasks to support residents accessing council services, using phone, webforms, email and other channels. You’ll also provide admin support and contribute to a responsive, customer-centred service.

You’ll join a diverse team, with induction and ongoing training, and work across flexible service areas to improve outcomes for customers and communities in Sheffield.

Qualifications

• Experience in customer service or administration is beneficial.
• Able to maintain confidentiality and data protection.
• Ability to use a range of council systems and digital tools.

Responsibilities

• Responding to customer enquiries via telephone, webforms, webchat, email and other digital channels.
• Helping customers access council services and resolving straightforward enquiries at the first point of contact.
• Processing requests and transactions accurately using a range of council systems.
• Maintaining customer records and documentation.
• Providing administrative and back-office support to ensure services run efficiently.
• Working flexibly across different service areas within the Customer Hub.

Skills

Customer service

Communication skills

Attention to detail

Digital literacy

Teamwork

Job description

The Core Customer Hub at Sheffield City Council is hiring. You will handle front-line and back-office tasks to support residents accessing council services, using phone, webforms, email and other channels. You’ll also provide admin support and contribute to a responsive, customer-centred service.

You’ll join a diverse team, with induction and ongoing training, and work across flexible service areas to improve outcomes for customers and communities in Sheffield.