Hybrid Customer Service Advisor – Global Medical Devices

Manpower (United Kingdom); Leeds; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

No weekend shifts

37-hour week

Free onsite parking

Onsite gym facilities

Subsidised restaurant and coffee shop

Job summary

Manpower (United Kingdom) is helping a global healthcare leader recruit a Customer Service Representative. In this role you will support healthcare professionals and patients by managing orders, answering queries and coordinating with internal teams to ensure essential medical products reach those who need them most.

The job offers hybrid working (3 days in the office, 2 days from home), a 37-hour week, and a Monday–Friday schedule with no weekend shifts.

Qualifications

• Experience in a customer-facing environment.
• Strong organised approach with high attention to detail.
• Able to work in a fast-paced, deadline-driven setting.
• Proficient in Microsoft Office: Outlook, Word and Excel.
• Positive, proactive and committed to delivering outstanding service.
• Able to take ownership and solve problems effectively.

Responsibilities

• Manage customer orders and bookings accurately and efficiently
• Support healthcare customers with queries and requests
• Resolve issues and coordinate solutions with internal teams
• Deliver a high-quality service that exceeds customer expectations
• Contribute to team targets and service performance goals
• Build strong professional relationships with customers and colleagues

Skills

Customer-facing

Organised

Deadline-driven

MS Office (Outlook/Word/Excel)

Positive attitude

Ownership & problem solving

Tools

Outlook

Word

Excel

Job description

Manpower (United Kingdom) is helping a global healthcare leader recruit a Customer Service Representative. In this role you will support healthcare professionals and patients by managing orders, answering queries and coordinating with internal teams to ensure essential medical products reach those who need them most.

The job offers hybrid working (3 days in the office, 2 days from home), a 37-hour week, and a Monday–Friday schedule with no weekend shifts.