Global Medical Assistance Coordinator (Hybrid)

Healix International; Esher; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work possible

Flexible shifts

Job summary

Healix International is recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. You will handle medical emergencies worldwide, coordinating care and guiding members through necessary processes with professional support from our doctors, nurses and security teams.

We offer hybrid working after training and flexible shifts. Strong communication, empathy and geography knowledge are essential, with language skills considered an advantage.

Qualifications

• Excellent written and verbal communication skills.
• Empathetic and adaptable with a positive attitude.
• Resourceful problem solver who remains calm under pressure.
• Good geographical knowledge; ability to navigate worldwide contexts.

Responsibilities

• Provide excellent customer service to members requiring assistance worldwide.
• Offer support and advice to customers in medical situations.
• Coordinate care plans, arrange treatment locally, and facilitate air ambulances or medical escorts as necessary.

Skills

Communication

Empathy

Problem solving

Geography

Foreign languages

Travel insurance knowledge

Relationship building

Job description

Healix International is recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. You will handle medical emergencies worldwide, coordinating care and guiding members through necessary processes with professional support from our doctors, nurses and security teams.

We offer hybrid working after training and flexible shifts. Strong communication, empathy and geography knowledge are essential, with language skills considered an advantage.