Hybrid Customer Service Advisor - Everyday Banking, Glasgow

Penna Overseas Corp.; Glasgow; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Healthcare benefits

Share plans

Staff discounts

Job summary

Santander is seeking a Customer Service Advisor based in Glasgow to join our contact centre. You will be the first point of contact for customers, handling calls, processing day-to-day transactions, updating records, and helping to keep customers and the bank safe.

The role is site-based with a hybrid pattern and requires the right to work in the UK. You will thrive in a high-volume telephony environment, delivering empathetic support and owning customer issues to build strong relationships and

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to listen and communicate effectively with customers.
• Desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Ability to follow process but also think on your feet.
• Right to work in the UK (proof will be required).

Responsibilities

• Acting as the first point of contact for customers over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Updating customer records.
• Helping to keep our customers and the bank safe.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Phone support

Active listening

Problem solving

Job description

Santander is seeking a Customer Service Advisor based in Glasgow to join our contact centre. You will be the first point of contact for customers, handling calls, processing day-to-day transactions, updating records, and helping to keep customers and the bank safe.

The role is site-based with a hybrid pattern and requires the right to work in the UK. You will thrive in a high-volume telephony environment, delivering empathetic support and owning customer issues to build strong relationships and