Hybrid Customer Service & Admin Assistant - Growth

Hampshire County Council; Winchester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hampshire County Council in Winchester is seeking a Customer Service and Administration Assistant for the Shared Service Centre. The role offers hybrid working, 37 hours per week, and a permanent contract with a salary of £26,018 to £27,111 per annum.

You will handle customer enquiries via webchat, email and telephone, update records, and ensure GDPR compliance. The team supports finance, payroll, pensions and HR, delivering high standards of service daily.

Qualifications

• Experience in customer services or administration.
• Ability to handle inquiries across multiple channels.
• Strong communication, accuracy and data handling.
• Familiar with GDPR and data protection requirements.

Responsibilities

• Manage customer enquiries via webchat, email and phone.
• Update enquiries in systems and databases.
• Ensure GDPR and data protection compliance.
• Collaborate as a valued team member.
• Deliver consistently high standard of service.

Skills

Customer service

Administration

Communication

Attention to detail

GDPR compliance

Teamwork

Tools

CRM systems

Email systems

Web chat

Telephone handling

Job description

Hampshire County Council in Winchester is seeking a Customer Service and Administration Assistant for the Shared Service Centre. The role offers hybrid working, 37 hours per week, and a permanent contract with a salary of £26,018 to £27,111 per annum.

You will handle customer enquiries via webchat, email and telephone, update records, and ensure GDPR compliance. The team supports finance, payroll, pensions and HR, delivering high standards of service daily.