Customer Service and Administration Assistant

Hampshire County Council; Winchester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hampshire County Council in Winchester is seeking a Customer Service and Administration Assistant for the Shared Service Centre. The role offers hybrid working, 37 hours per week, and a permanent contract with a salary of £26,018 to £27,111 per annum.

You will handle customer enquiries via webchat, email and telephone, update records, and ensure GDPR compliance. The team supports finance, payroll, pensions and HR, delivering high standards of service daily.

Qualifications

• Experience in customer services or administration.
• Ability to handle inquiries across multiple channels.
• Strong communication, accuracy and data handling.
• Familiar with GDPR and data protection requirements.

Responsibilities

• Manage customer enquiries via webchat, email and phone.
• Update enquiries in systems and databases.
• Ensure GDPR and data protection compliance.
• Collaborate as a valued team member.
• Deliver consistently high standard of service.

Skills

Customer service

Administration

Communication

Attention to detail

GDPR compliance

Teamwork

Tools

CRM systems

Email systems

Web chat

Telephone handling

Job description

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Customer Service and Administration Assistant

Job Reference: HCC623299
Salary Range: £26,018 - £27,111 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 21 October 2026
Interview Date: w/c 2 November 2026
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

Do you have the confidence, communication skills and attention to detail needed to deliver an outstanding customer experience every time?

We have Customer Service and Administration career opportunities within our Shared Service Centre.

The Hampshire Shared Services Partnership brings together important support functions, like finance, payroll, pensions and human resources for several public sector organisations across Hampshire, Isle of Wight, London and Oxfordshire. Instead of each organisation running these services separately, we deliver them together in one place, making them more efficient and cost effective. Our teams help thousands of staff get what they need to do their jobs every day, and we handle billions of pounds each year to pay employees and suppliers. We do this with accuracy, efficiency and put great customer service at the heart of everything we do.

The Role:

We are recruiting customer service and administration roles to deliver services in Customer Support, Transactional Finance, Transactional HR, Payroll, Pensions and Recruitment. You can find out more about our Partnership, workplace and team here: about Shared Services Partnership .

If you have experience working in customer services or administration, we can give you the training and support you will need.

What you’ll do:

• Manage customer enquiries efficiently through webchat, email and telephone.
• Process and update enquiries within our systems and databases accurately, ensuring full compliance with General Data Protection Regulation (GDPR) and data protection requirements.
• Collaborate effectively as a valued member of the team.
• Deliver a consistently high standard of customer service.

What we’re looking for:

You will play a key part in delivering an excellent customer experience by responding to enquiries with professionalism, care and accuracy. We’re looking for a confident and effective communicator with strong attention to detail, who can handle customer queries across a range of communication channels while meeting required timeframes.

You’ll work collaboratively as part of a supportive team, contributing positively to shared goals and supporting colleagues where needed. You will champion and promote our Shared Service self‑service model, encouraging customers to make the best use of our digital tools and resources.

We offer a rewarding career with excellent development opportunities, including Institute of Customer Service qualifications, apprenticeships and a comprehensive induction programme. You will be supported to develop a broad range of skills, with opportunities to specialise.

The team currently works to a hybrid model, with a mixture of working from home and working in the office. There is a minimum requirement to be office‑based one day per week, and you will need to attend in‑person meetings in Winchester when required.

Our benefits package includes details of the holiday entitlement, pension scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment you can look forward to being a part of, one where you are empowered to be your best, and where teamwork, growth and development are at the heart of what we do.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.