Hybrid Customer Resolutions Advisor (12-Month FTC)

Stannah; East Oakley; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ A/L

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity and paternity

Job summary

Stannah is recruiting a Customer Resolutions Advisor for our Andover Head Office. The role focuses on delivering outstanding service, handling queries and resolving issues post-installation of a lift, while supporting engineers, contractors and customers.

You will work on a rotating shift pattern (Mon-Fri 8am-8pm, Sat 9am-5pm) with a 12-month fixed term and a salary of £26,000 per annum. Hybrid working follows training, reflecting our flexible approach.

Qualifications

• Excellent verbal and written communication with a friendly, positive and professional approach.
• Strong organisational skills with the ability to prioritise workload and manage multiple queries effectively.
• A natural passion for helping customers, combined with empathy and effective problem-solving abilities.
• A positive, can-do attitude with a willingness to learn new skills and work collaboratively across teams.

Responsibilities

• Handle customer queries and complaints via phone, email and written correspondence, delivering excellent customer service at all times.
• Investigate issues thoroughly and work with internal departments to identify and implement effective solutions.
• Support installation-related issues by coordinating with engineers, contractors and customers to minimise delays and disruption.
• Maintain accurate records of customer interactions, actions taken and agreed outcomes within company systems.
• Build positive relationships across Stannah teams and negotiate appropriate resolutions to achieve the best outcome for customers and the business.

Skills

Excellent verbal and written comms

Strong organisational skills

Empathy and problem-solving

Team player with a can-do attitude

Job description

Stannah is recruiting a Customer Resolutions Advisor for our Andover Head Office. The role focuses on delivering outstanding service, handling queries and resolving issues post-installation of a lift, while supporting engineers, contractors and customers.

You will work on a rotating shift pattern (Mon-Fri 8am-8pm, Sat 9am-5pm) with a 12-month fixed term and a salary of £26,000 per annum. Hybrid working follows training, reflecting our flexible approach.