Hybrid: Customer Resolutions Advisor

Stannah Group; Andover; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Market Aligned Salary

Profit Share Bonus

25 days holiday

Holiday buy scheme

Pension Scheme

Healthcare plan

Life Assurance

Employee Assistance Programme

Job summary

Stannah Group in Andover is seeking a Customer Resolutions Advisor to join our Customer Service Team at the head office. You will handle queries, investigate concerns and work with engineers, contractors and customers to achieve positive outcomes.

The role offers a rotating shift pattern between Monday to Friday 8am-8pm and weekends 9am-5pm during training, with a 12 month fixed term and a salary of £26,000 per annum plus a blend of home and office working after training.

Qualifications

• Excellent verbal and written communication skills with a friendly, positive and professional approach.
• Strong organisational skills with the ability to prioritise workload and manage multiple queries effectively.
• A natural passion for helping customers, combined with empathy and effective problem-solving abilities.
• A positive, can-do attitude with a willingness to learn new skills and work collaboratively across teams.
• Previous experience in customer service roles is advantageous but not essential.

Responsibilities

• Manage customer queries and complaints via phone, email and written correspondence, delivering excellent customer service at all times.
• Investigate issues thoroughly and work with internal departments to identify and implement effective solutions.
• Support installation-related issues by coordinating with engineers, contractors and customers to minimise delays and disruption.
• Maintain accurate records of customer interactions, actions taken and agreed outcomes within company systems.
• Build positive relationships across Stannah teams and negotiate appropriate resolutions to achieve the best outcome for customers and the business.

Skills

Excellent communication

Organisational skills

Customer-focused

Problem-solving

Job description

Stannah Group in Andover is seeking a Customer Resolutions Advisor to join our Customer Service Team at the head office. You will handle queries, investigate concerns and work with engineers, contractors and customers to achieve positive outcomes.

The role offers a rotating shift pattern between Monday to Friday 8am-8pm and weekends 9am-5pm during training, with a 12 month fixed term and a salary of £26,000 per annum plus a blend of home and office working after training.