Hybrid Customer Relations & Success Specialist

Placements24; Watnall; Hybrid; GBP 8,100 - 11,000; Full time

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join the Kimberley team. The role blends remote flexibility with necessary in-office collaboration to deliver exceptional customer service and maintain strong relationships with clients.

You will manage inquiries, provide product information, and work with sales and support teams to ensure a seamless customer experience. Strong communication and problem-solving skills are essential in this dynamic role.

Qualifications

• Proven experience in customer relations, customer service, or similar

Responsibilities

• Be the main point of contact for customer inquiries and concerns
• Build and maintain positive relationships with customers
• Resolve issues promptly to ensure satisfaction
• Provide information about products, services and promotions
• Document interactions and resolutions in the CRM system
• Collaborate with sales and support teams to ensure a seamless experience
• Identify opportunities to improve service processes and retention
• Participate in team meetings and training, in-office and remote

Skills

Customer service

Relationship building

Education

No degree specified

Job description

Placements24 is seeking a proactive Customer Relations Officer to join the Kimberley team. The role blends remote flexibility with necessary in-office collaboration to deliver exceptional customer service and maintain strong relationships with clients.

You will manage inquiries, provide product information, and work with sales and support teams to ensure a seamless customer experience. Strong communication and problem-solving skills are essential in this dynamic role.