Customer Relations Officer - Hybrid

Placements24; Watnall; Híbrido; GBP 8100 - 11.000; Jornada completa

Descripción de la vacante

Placements24 is seeking a proactive Customer Relations Officer to join the Kimberley team. The role blends remote flexibility with necessary in-office collaboration to deliver exceptional customer service and maintain strong relationships with clients.

You will manage inquiries, provide product information, and work with sales and support teams to ensure a seamless customer experience. Strong communication and problem-solving skills are essential in this dynamic role.

Formación

• Proven experience in customer relations, customer service, or similar

Responsabilidades

• Be the main point of contact for customer inquiries and concerns
• Build and maintain positive relationships with customers
• Resolve issues promptly to ensure satisfaction
• Provide information about products, services and promotions
• Document interactions and resolutions in the CRM system
• Collaborate with sales and support teams to ensure a seamless experience
• Identify opportunities to improve service processes and retention
• Participate in team meetings and training, in-office and remote

Conocimientos

Customer service

Relationship building

Educación

No degree specified

Descripción del empleo

About the Role

Our client is looking for a proactive Customer Relations Officer to join their team in Kimberley, Northern Cape, ZA . This role features a hybrid work model, blending remote flexibility with necessary in-office collaboration. You will be responsible for fostering strong relationships with customers, managing inquiries, and ensuring a high level of satisfaction with our client's services. The ideal candidate is personable, possesses excellent communication skills, and has a strong understanding of customer service principles. This is a prime opportunity to contribute to a company dedicated to customer excellence and to grow your career in a dynamic environment. You'll be instrumental in building and maintaining our client's reputation.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and concerns.
• Build and maintain positive relationships with existing and potential customers.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and promotions.
• Document customer interactions, feedback, and resolutions accurately in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and customer retention.
• Participate in team meetings and training sessions, both remotely and at the office in Kimberley .
• Proactively follow up with customers to ensure their needs are met.

Requirements

Proven experience in customer relations, customer service, or